Precious C.
Mid-Level Jira Administrator
Open to offersNew to PlatformAbout
Precious A. is an Atlassian Certified Senior Jira Administrator with over three years of experience supporting organizations across sectors in Nigeria and remote environments. At Alluvium, Precious advanced from Junior to Senior Jira Administrator, overseeing administration for 2,000+ user accounts, streamlining workflows through Groovy scripting with ScriptRunner, and developing custom automation to boost operational efficiency. As a Data Migration Specialist, Precious led data migration strategies for 100+ projects, utilizing JCMA and SOP-driven runbooks, resulting in an 80% reduction in migration errors. Known for robust quality assurance during high-volume migrations, Precious established standardized testing protocols, reducing defects by 25% and ensuring GDPR compliance. Precious also integrated advanced reporting tools like EazyBI with Jira and delivered user training that decreased support requests by 50%, directly supporting IT, SaaS, and project management operations.
Experience
Senior Jira Administrator
Alluvium · 2023 — 2024Monitored and assessed over 2000 user accounts in Jira, configuring workflows and implementing automation through Jira's native workflow rules and Groovy scripting for ScriptRunner, which ensured quality service. Worked collaboratively with stakeholders to design automated workflows using Groovy scripting techniques, enhancing collaboration among 2000 active users. Led the creation and implementation of a Jira Service Management portal tailored for IT support, which contributed to a 35% improvement in incident resolution times for users. Introduced workflow enhancements in Jira utilizing Groovy scripting for ScriptRunner, streamlining approval processes and cutting down manual interventions by 40% across 20 critical workflows.Data Migration Support
Alluvium · 2022 — 2024Crafted migration Runbooks and pre/post-migration QA test templates, incorporating standard operating procedures (SOP), which resulted in a significant reduction of 80% in data loss and errors during Jira migrations.QA Engineer
Alluvium · 2023 — 2024Executed quality assurance testing during Jira data migrations, ensuring compliance with privacy standards for over 2000 users, which correlated with a 50% improvement in customer retention. Developed a standardized testing protocol that led to a 25% decrease in critical defects, saving an average of 72 hours per project. Evaluated user interactions to ensure service quality, identifying improvement areas that supported training initiatives.Mid-level Jira Administrator
Alluvium · 2022 — 2023Constructed documentation and user training materials for Jira and Confluence functionalities, resulting in a 50% decline in support requests after migrations. Facilitated over 15 training sessions for end-users, which contributed to a 60% decrease in support tickets related to user errors and provided coaching for new users on Jira and Confluence, thus reducing onboarding time by 20%.Junior Jira Administrator
Alluvium · 2021 — 2021Integrated eazyBI with Jira to provide real-time insights for over 20 stakeholders, thereby enhancing decision-making regarding product usage and purchases.
Skills & Expertise
Education
- Higher National Diploma, Computer Science TechnologyImo State Polytechnic
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