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Precious J. — Mid-Level Virtual Assistant from Philippines

Precious J.

Mid-Level Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Precious J. P. is a results-driven Virtual Assistant with over three years of experience in supporting US-based customer support and administrative operations. Specializing in email and chat support, she adeptly manages CRM systems and lead handling. Her proficiencies extend to using Google Workspace, Slack, Notion, and AI tools like ChatGPT for workflow automation. At iQor, she excelled as a Customer Service Representative, resolving over 50 daily inquiries and achieving a 95% customer satisfaction rating. She tackled high-volume inquiries while maintaining KPI targets, leveraging technical troubleshooting skills for billing and connectivity issues. During her tenure at Aviana BPO Services Corp., she significantly contributed to lead generation and appointment setting within the healthcare sector, managing over 250 weekly interactions. A certified professional in HubSpot Sales Hub Software, Precious offers a versatile remote work capability with multilingual skills in English and Filipino.

Experience

  • Customer Service Representative – Telecommunications Support

    iQor · 2022 — 2024
    Managed over 50 daily inquiries via phone, chat, and email, achieving a 95% customer satisfaction rate. Provided assistance with order tracking, billing issues, and account concerns. Delivered technical troubleshooting for connectivity and device-related problems while addressing a high volume of support requests to meet key performance indicators.

  • Virtual Assistant | Lead Generation & Appointment Setting (Healthcare Account)

    Aviana BPO Services Corp. · 2021 — 2022
    Qualified more than 50 leads weekly and organized appointments for healthcare representatives. Coordinated calendar management and handled over 250 weekly interactions through phone, chat, and email channels. Ensured 100% accuracy in CRM for tracking leads and follow-up actions while fostering professional client relationships.

Skills & Expertise

Azure DataCRM ManagementHubSpotHealthcare SalesVirtual AssistantCustomer Service Representative

Education

  • TVL – Tourism Operation
    STI College - Rosario · 2016 — 2018