Precious E.
Mid-Level Property Management Administrator
Actively lookingNew to PlatformAbout
Precious E. is a seasoned professional with over 5 years of experience in property management operations, customer success, and administrative processes, based in Saint Vincent and the Grenadines. Proficient in AppFolio, Buildium, and CRM management, Precious has demonstrated ability to streamline workflows and deliver exceptional customer experiences. Currently a property management admin, Precious supports scheduling, project coordination, and compliance processes across multiple properties, having improved administrative efficiency by 25%. Previously, as a Customer Success Manager at BLW, she enhanced customer satisfaction through effective onboarding and service improvements. Earlier, at Makarios, she achieved an impressive 85% first-contact resolution rate as a customer service representative. Precious holds a B.Sc. in Administration from Northwestern University.
Experience
Property Management Admin
null · 2023 — PresentAssisted the Property Manager in various tasks including scheduling, project coordination, and daily administrative functions across multiple properties. Managed emails, coordinated appointments, and oversaw inbound and outbound communication. Facilitated rentals, move-ins, lease renewals, payment tracking, and customer inquiries while ensuring adherence to company policies. Created SOPs, workflows, and operational documentation to enhance administrative efficiency. Prepared reports on occupancy, delinquency, leasing activities, and overall operational performance to aid in property management and KPI tracking. Contributed to property listings and the rental application process.Customer Success Manager
BLW · 2020 — 2023Oversaw customer accounts and retention strategies, leading to improved customer retention rates. Developed marketing materials and social media content that significantly increased engagement and enhanced brand visibility. Monitored customer success KPIs, analyzed feedback, and enacted service improvements that boosted customer satisfaction. Provided support for onboarding, account management, and resolving issues while streamlining response times.Customer Service Representative
Makarios · 2019 — 2020Managed customer inquiries through various channels such as phone, email, and HubSpot, consistently meeting service-level standards. Achieved a high first-contact resolution rate by effectively addressing and solving customer problems. Maintained accurate customer records, processed account updates, and ensured data integrity across systems. Enhanced customer satisfaction through timely follow-ups and professional service delivery.
Skills & Expertise
Education
- Bachelor of Science (B.Sc.) in AdministrationNorthwestern University · — — 2019
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