Precious F.

Precious Faith C. is an accomplished Process Trainer with proven expertise in customer service, technical support, and team mentorship within the U.S. telecommunications industry. From 2018 to 2023, Precious Faith C. delivered world-class customer service and provided technical support at major organizations including IQOR Dasmarinas and IBEX Global Solutions in the Philippines, consistently exceeding performance metrics such as call handling time, satisfaction, and resolution rate. As a subject-matter expert and peer mentor, she played a pivotal role in onboarding and coaching new hires, leading skill-based coaching sessions and performance calibrations to improve agent outcomes. Precious Faith C. also designed and facilitated training programs tailored to communication, technical skills, and process improvements, partnering closely with operations to address business goals. Her experience spans customer engagement, performance coaching, technical support, and learning & development.