Precious A.
Junior Mortgage Customer Account Specialist
Open to offersNew to PlatformAbout
Precious A. is a Customer Account Specialist with an extensive background in customer service within the mortgage and healthcare transportation industries. Over the course of her career, she has honed her skills in effectively resolving customer issues, providing accurate information, and maintaining exceptional communication with clients. At Dovenmuehle Mortgage, she efficiently managed communications regarding mortgage loans, ensured compliance with regulatory guidelines such as RESPA and TCPA, and collaborated with departments like Loan Administration, Escrow, and Loss Mitigation to enhance customer satisfaction. Prior to this, at Teleperformance, Precious served as a key contact for UnitedHealthcare members, coordinating transportation services for essential medical appointments. Her proficiency in MS Office Suite, JIRA, OneNote, and Confluence showcases her adaptability in using various technological tools to enhance service delivery. Precious holds a Bachelor of Science in IT Management from Western Governors University, further solidifying her capability to deliver exceptional administrative support.
Experience
Customer Account Specialist
Dovenmuehle Mortgage · 2022 — 2026Managed inbound and outbound calls to borrowers regarding mortgage loans, providing detailed information on loan balances, payment history, and escrow accounts. Assisted clients in understanding loan statements and payment options while promptly resolving inquiries and complaints. Processed requests for payment changes and address updates, maintaining comprehensive records in the servicing system and ensuring adherence to regulatory guidelines.Customer Service Representative - Transportation Services
Teleperformance · 2020 — 2022Acted as the main contact for UnitedHealth care members in need of transportation assistance for medical appointments. Handled inquiries via calls and emails, coordinating arrangements with approved providers and ensuring members received clear information on their transportation schedules. Addressed transportation-related issues efficiently and documented all interactions accurately, collaborating with internal teams to enhance member support.
Skills & Expertise
Education
- Bachelor of Science in IT ManagementWestern Governors University