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Precious A. — Mid-Level Customer Service Specialist from Nigeria

Precious A.

Mid-Level Customer Service Specialist

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Precious A. is a customer-focused service professional with six years of diverse experience, particularly in personal assistance, customer service, and private cabin and guest services. Based in Lagos State, Nigeria, she has excelled in roles such as a Private Cabin Crew Host, where she ensured guest comfort on a private cruise ship by managing dining, beverage service, and cabin needs, while also following safety protocols. She also worked as a Customer Service Representative, skillfully handling enquiries and resolving concerns with effective problem-solving. At Ohaine Limited, Precious provided comprehensive support as a Personal Assistant, managing executive schedules, meetings, and travel arrangements. Her strong attention to detail and professional communication skills are evident in her effective management of multiple tasks and her ability to maintain confidentiality and professional conduct. Certified in HubSpot Customer Service, she is also trained in corporate flight attendant procedures and has CPR & AED certification. Her technical proficiency includes Microsoft Word, Microsoft Excel, and Google Sheets.

Experience

  • Private Cabin Crew Host

    Private Cruise Ship · 2024 — 2026
    Facilitated guest comfort by providing dining, beverage services, and addressing personalized requests for an enjoyable onboard experience. Monitored safety procedures and contributed to emergency protocols. Actively anticipated guest needs and maintained confidentiality while responding promptly to requests. Collaborated with onboard staff to ensure efficient service delivery and timely guest support. Upheld standards of personal appearance, hospitality, hygiene, and professional behavior.
  • Customer Service Representative

    Remote, Contract · 2024 — 2024
    Engaged with customers through various remote communication channels to deliver professional assistance. Addressed customer concerns and complaints with empathy and effective solutions. Ensured the accuracy of customer information and service records, paying close attention to detail. Effectively managed multiple customer requests while preserving service quality.
  • Personal Assistant

    Ohaine Limited · 2021 — 2023
    Delivered extensive administrative and personal assistance to support the execution of executive responsibilities. Coordinated calendars, appointments, schedules, and competing priorities effectively. Organized meetings, travel arrangements, itineraries, and logistical needs. Proactively identified and addressed tasks ahead of time to prevent operational issues, handling sensitive information with confidentiality and professionalism.
  • Personal Assistant — Event Management

    Emesperce Worldwide · 2020 — 2021
    Traveled to various states to assist in the planning and execution of events on-site. Communicated with artisans, vendors, and suppliers to manage event material sourcing and coordination. Monitored budgets and compiled reports regarding expenses and event-related invoices. Directed logistical operations for a multi-day conference, overseeing the flow of materials and equipment. Conducted site assessments and designed promotional content and event materials using Canva.

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