Prencess R.

Prencess Recca C. is an experienced Customer Service Representative specializing in the BPO industry, with a solid five-year track record at Foundever, supporting the JustEat account. Her core responsibilities included receiving and documenting customer complaints via chat and email, performing thorough investigations to identify root causes, and managing resolutions such as processing refunds or exchanges in alignment with company policies. She also handled menu edits for partner restaurants. In addition, Prencess Recca C. worked as a Virtual Marketing Assistant for Donverse and Willow Wise Therapy, executing social media management, email referral outreach, and website updates, alongside managing calendars, inboxes, and administrative support tasks. Her proficiency with Zendesk, GoHighLevel, and Google Workspace reflects her adaptability across digital platforms in both customer service and marketing domains. She holds a BA in Marketing Communication from University of San Jose Recoletos.