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Prerana M. — Mid-Level Customer Service Executive from India

Prerana M.

Mid-Level Customer Service Executive

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Prerana M. is a seasoned Customer Sales Executive with over 5 years of expertise in enhancing sales growth and client relationship management within the B2C sector. Her proficiency in utilizing CRM tools to surpass sales targets has been a cornerstone of her career. Currently employed at CubeInfotech as a Client Communication & Scheduling Coordinator, she manages US client communications and coordinates therapeutic schedules with an exceptional eye for detail and operational precision. Previously, her tenure at STARTEK AGEIS honed her skills in customer service, demonstrated by consistent positive feedback for achieving company KPIs. As an Admission Counselor with Birla Open Mind, she exceeded enrollment targets, enhancing both revenue and program success through effective student engagement and strategic planning. Prerana's grounding in Microsoft Office and her adaptability to various administrative and service roles underscore her versatile capabilities in the business domain.

Experience

  • Client Communication & Scheduling Coordinator

    CubeInfotech · 2025 — Present
    Managed communications with US clients, scheduled appointments for therapists, and ensured efficient administrative operations.
  • Customer Service Executive

    STARTEK AGEIS · 2021 — 2025
    Delivered quality customer service while handling over 40 incoming calls daily and addressing customer inquiries professionally. Applied active listening techniques to assess customer needs and facilitate appropriate referrals.
  • Admission Counselor

    BIRLA OPEN MIND · 2018 — 2019
    Oversaw student behavior and taught behavioral strategies, conducted interviews, assessed applications, and organized campus tours. Planned recruitment events and maintained an active alumni network.
  • Care Assistant Teacher

    AASRAA TRUST · 2016 — 2017
    Supported children in a care setting, assisting educators and facilitating learning.
  • Child Care Assistant

    LATIKA ROY FOUNDATION · 2015 — 2015
    Assisted in child care and development activities.

Skills & Expertise

Education

  • Diploma in Nursery Teacher’s Training
    Institution not specified · — — 2011
  • Bachelor of Arts (English, Sociology & Psychology)
    Gorakhpur University · — — 2004
  • Intermediate
    St.Joseph’s, A D Inter College, Gorakhpur · — — 2001
  • High School
    M.P. School, Gorakhpur · — — 1999

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