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Preston J. — Mid-Level Telecommunications Customer Care Specialist from South Africa

Preston J.

Mid-Level Telecommunications Customer Care Specialist

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Preston J. is an experienced professional specializing in telecommunications and customer care, with a six-year career spanning roles in technical support, back-office administration, and medical case building. His background includes positions at Concentrix and Merchants iiNet as a Technical Support Specialist within the telecommunications sector, supporting high-volume customer care operations and ensuring precise data management. In the healthcare domain, Preston contributed to medical case build and managed confidential medical information at Higmark Health. He has also held positions in retail and marketing at Clicks Group and SMC Direct Marketing, performing tasks such as stockroom pick/pack, customer service, and sales. Preston is computer literate with proficiency in Microsoft Office, and is fluent in both English and Afrikaans, supporting diverse business environments across South Africa and Australia.

Experience

  • Technical Support

    Concentrix · 2024 — 2025
    Delivered technical support in a high-volume customer care setting, emphasizing teamwork and effective communication.
  • Medical case build, Back office

    Higmark Health · 2025 — Present
    Developed medical cases and provided back-office support while maintaining strict confidentiality and accurate data capturing.
  • Technical Support and Customer support

    Merchants iiNet · 2023 — 2023
    Provided technical assistance and customer support in telecommunications, ensuring satisfaction through effective communication.
  • Shop assistant, Stock clerk, Customer service, Radio accountant

    Clicks Group · 2020 — 2021
    Handled customer inquiries and managed stock while serving as a radio accountant, contributing to shop operations.
  • Sales Consultant, Recruiter

    SMC Direct Marketing · 2019 — 2020
    Engaged in sales activities and recruitment, focusing on building relationships with potential candidates.
  • Shop assistant, Stock clerk, Customer service, Radio accountant

    Clicks Group · 2018 — 2019
    Supported customer service by addressing inquiries, maintaining stock levels, and performing duties as a radio accountant.

Skills & Expertise

Education

  • Matric Grade 12
    Garlandale High School · — — 2016

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