Prexy M.

Prexy M. is an experienced Customer Service Representative with a background in the retail industry, having supported accounts such as Safeway at Collebera Digital and ULTA BEAUTY at Alorica Philippines. From October 2023 to March 2024, Prexy managed inbound calls regarding delivery issues, order tracking, and account concerns, assisted customers with order updates, and responded to email inquiries, ensuring timely and accurate support while maintaining thorough documentation. At Alorica Philippines between September 2021 and March 2023, Prexy handled customer communications and provided floor support to fellow agents, contributing to high service quality in a fast-paced retail environment. Prexy’s administrative experience includes data entry at JJT Consulting Group, where they organized data using Google Sheets, maintained data accuracy, and improved database management. Proficient in critical industry tools such as Salesforce, Microsoft applications, Photoshop, and Canva, Prexy consistently delivers reliable customer service and precise data management within high-volume business settings.