Prince M.
Junior Call Centre Advisor
Open to offersNew to PlatformAbout
Prince M. is an experienced Call Centre Advisor with a background in client-focused roles, currently serving at The Clarion Housing Group. In this position, he efficiently handles high call volumes, ensuring professionalism and precise information delivery while reducing wait times and enhancing customer retention through excellent service and relationship-building. Previously, as a Freelance English Teacher on Preply, he developed engaging curricula and delivered comprehensive instruction in literature and communication to a diverse student demographic. His career began as a Sales Advisor at True Logic, where he excelled in customer relations, B2B sales, and product knowledge dissemination. Throughout his career, Prince M. has demonstrated exceptional skills in data entry and technical tools such as Zendesk, Salesforce, and Google Sheets, alongside a proficiency in CRM systems. His educational background includes a college education at Crofton & Lady-well Fields College, with subjects such as Math, English, and Science. He regularly engages with technology, fitness, and reading, favoring authors like Agatha Christie and J.K. Rowling.
Experience
Call Centre Advisor
The Clarion Housing Group · 2021 — PresentServed as the initial contact for clients, enhancing call-handling procedures to improve efficiency and decrease wait times. Handled a high volume of calls while maintaining professionalism and providing precise information. Worked with team members to exchange best practices and improve overall performance, demonstrating emotional intelligence in challenging situations.Freelance Professional English Teacher
Preply · 2017 — 2021Designed and implemented engaging lessons aligned with educational standards. Instructed students in literature, writing, grammar, vocabulary, and communication skills across various age groups. Offered personalized support and tutoring for students requiring tailored learning plans, whilst fostering a positive and encouraging classroom environment.Sales Advisor
True Logic · 2013 — 2017Operated within set guidelines, particularly relating to brand standards. Addressed customer inquiries, complaints, and returns with professionalism to ensure a positive client experience. Cultivated strong customer relationships to boost sales and assisted clients in making informed choices through detailed product knowledge. Facilitated B2B sales meetings, effectively negotiating terms and presenting suitable solutions.
Skills & Expertise
Education
- College EducationCrofton & Lady-well Fields College · 2008 — 2013
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