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Prince J. — Mid-Level Sales and Customer Support Specialist from Philippines

Prince J.

Mid-Level Sales and Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Prince J. is a seasoned Remote Sales and Customer Support Professional with over five years of experience collaborating with U.S.-based businesses. He excels in roles such as appointment setter, transaction coordinator, and vendor manager while effectively managing CRMs like HubSpot and Salesforce. His work history includes positions at Transcom Worldwide, iQor Philippines, and Affiliated Outsourcing, where he honed skills in CRM management, client relations, and problem-solving. Prince's capabilities extend to transaction management in real estate and vendor coordination at Local Dumpster411. In addition, he has trained and coached sales agents in communication and retention strategies, focused on improving conversion rates and customer satisfaction. Prince's academic background includes a BS in Food and Trades Technology from Carlos Hilado Memorial State College and a Professional Certification in Culinary Arts from the Center for Culinary Arts Manila.

Experience

  • Appointment Setter

    Telesynergy Corp · 2019 — 2022
    Set appointments and qualified leads for students seeking college options, while managing CRM, emails, phone calls, and SMS for follow-ups.

  • Appointment Setter

    Affiliated Outsourcing · 2017 — 2019
    Conducted outbound calls to qualify prospects and schedule appointments for licensed insurance agents, educating customers on auto, home, and life insurance options.

  • Account Executive

    Transcom Worldwide
    Managed LD411 CRM, assisted clients via email and calls, sourced vendors for dumpster orders, and coordinated scheduling and pricing negotiations.

  • Sales Coach

    Gradient Solar Systems LLC
    Trained and coached inbound sales agents on effective communication, objection handling, and retention strategies while monitoring performance and providing constructive feedback.

  • Appointment Setter/ SDR

    Local Dumpster411
    Managed real estate transactions from contract to closing, ensuring that documents, deadlines, and communications were handled efficiently.

  • CSR - Metro By T Mobile

    iQor Philippines
    Provided customer support for Metro by T-Mobile, addressing account inquiries, billing issues, and technical problems.

  • Team Leader - LynxAir

    Nationwide TC
    Led a customer support team, managing emails and analyzing data to enhance efficiency and service quality.

  • Sales/Tech Support

    Covergys Philippines Corp.
    Served as Sales and Tech Support for TWC-Socal and transferred to Comcast ECare Chat, promoting to Subject Matter Expert for analyzing chat interactions to improve First Chat Resolution.

Skills & Expertise

SupercreatorTransaction CoordinatorSalesAmazon AdsAccounts Payable

Education

  • BS Food and Trades Technology
    Carlos Hilado Memorial State College

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