Princes U.

Princes U. is an accomplished Customer Care Specialist with extensive experience spanning customer service and healthcare support. Currently serving as a Virtual Patient Care Coordinator and Administrative Staff at Civicom Alabang since April 2025, she plays a crucial role in bridging patients with their recovery journeys, managing appointments, and handling electronic medical records. She has honed her skills in managing inbound and outbound communications, processing payments, and acting as a virtual receptionist. Her previous experience includes a role as a Customer Service Representative at iQor Santa Rosa, specializing in T-Mobile for Business, and a significant tenure at Sagility Alabang, where she served as a Healthcare Specialist and team leader. Her career commenced in retail, providing exemplary service at SM Department Store. Her educational background includes studies in Tourism with a focus on Hotel and Restaurant Management from Colegio de San Juan De Letran Calamba. Flexible, organized, and a master communicator, Princes adeptly uses technology such as MS Word and Excel to streamline operations.