Princess J.

Princess Jane M. C. is an experienced professional with a solid background in the customer service industry. Bringing over five years of expertise, Princess has honed her skills in areas such as decision-making, problem-solving, and delivering exceptional customer satisfaction. Her recent role as a Customer Service Representative for TalentPop involved managing customer concerns related to orders, shipping, and product inquiries via email and chat, using platforms like Shopify and Gorgias. At Boston-based eCommerce, she handled escalated tickets and contributed to training initiatives, maintaining the company's quality standards. Additionally, Princess provided technical support at TaskUs, Inc., tackling software and system issues while adhering to service level agreements. Her capabilities are further demonstrated through her familiarity with CRM tools like Zendesk and Intercom and her commitment to maintaining high service standards. Princess holds a B.S. in Business Administration, Major in Business Management from the University of the East-Caloocan.