Princess K.
Mid-Level Call Center Customer Service Representative
Open to offersNew to PlatformAbout
Princess Krizel D. is an accomplished Customer Service Professional with nearly five years of experience in the call center sector, consistently supporting businesses in retail, healthcare, telecommunications, and publishing. Having served as a Customer Support and Technical Representative at leading firms including SITEL Philippines, Quantrics Enterprise, Straive, iQor, and Concentrix, she has demonstrated expertise across sales, basic technical support, back-office operations, and healthcare assistance. Princess Krizel D. excels in delivering customer service through multiple channels such as voice, email, chat, and proctoring, with recognized achievements in back-office email support and a proven record of scoring 100% CSAT. Her primary hard skills include multi-channel communication, technical troubleshooting for electronic devices, data aptitude, and process orientation within fast-paced business domains.
Experience
Technical Support Representative - T2
Concentrix · 2024 — 2025Provided technical assistance and troubleshooting support to clients with electronic devices, and coordinated scheduling of appointments for device checkups.Customer Support Representative
iQor (RMS Collect Philippines) · 2023 — 2024Assisted telecommunication clients with their service needs by addressing concerns and inquiries as a Senior Agent.Customer Support Representative
Quantrics Enterprise · 2021 — 2022Delivered customer support by managing inquiries related to sales, technical support, back-office processes, retail activities, and healthcare, covering voice, email, chat, and proctoring communication methods.Customer Support Representative
Straive (Previously known as SPI Global) · 2022 — 2022Supported small business owners and a retail account for a publishing client serving schools, bookstores, and libraries by providing customer service via voice and email channels on a seasonal basis, with a primary focus on back-office email support.Customer Support Representative
SITEL Philippines · 2020 — 2021Handled sales, basic technical support, back-office tasks, retail operations, and healthcare assistance, providing customer service through voice, email, chat, and proctoring channels.
Skills & Expertise
Education
- Bachelor of Science in CriminologyUniversity of Baguio - Baguio City · 2019 — 2020
- Bachelor of Science in PsychologyTomas Claudio College - Morong · 2017 — 2019
- Bachelor of Science in PsychologyOur Lady of Fatima University - Antipolo · 2015 — 2016
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