Princess J.

Provided support to the CEO by organizing daily schedules, operational priorities, and project coordination. Managed multiple internal and client-related projects while tracking progress through project trackers and task lists. Ensured documentation was maintained, including client information, deadlines, and payment records. Followed up on action items with team members and contractors, while addressing stalled tasks and scheduling conflicts. Facilitated communication between the CEO, internal teams, and external partners. Drafted various documents, including emails and operational instructions, for executive review. Assisted in the company's expansion by coordinating staffing and operational needs. Supported large-scale projects by managing staff schedules and communication. Created trackers for project status and operational priorities, and developed SOPs to standardize processes. Coordinated recruitment and onboarding for independent contractors and virtual team members, ensuring proper documentation was completed. Assisted in proposal preparation for commercial and government contracting opportunities.

Delivered customer service support to healthcare members while upholding professionalism and confidentiality. Addressed complex inquiries and communicated information with clarity. Maintained accurate records of customer interactions across various systems. Adhered to structured healthcare processes and policies, demonstrating attention to detail. Managed multiple tasks and systems simultaneously, ensuring quality service and documentation. Developed strong skills in communication, problem-solving, and time management.