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princess M. — Mid-Level Ecommerce Virtual Assistant from Philippines

princess M.

Mid-Level Ecommerce Virtual Assistant

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Princess M., operating from Cebu City, is an experienced Virtual Assistant specializing in Ecommerce Support and Social Media Management. With extensive experience in customer service roles across various industries, she has developed a keen proficiency in handling CRM tools, managing client orders, and ensuring smooth service operations. At Foundever Hub, Cebu City, she provided remote dispatch and CRM support, addressing customer inquiries and resolving complaints with professionalism. In her role at Atlas Creative Group, she managed Instagram product postings for jewelry clients and enhanced brand visibility through engaging content creation using Canva. Her technical skills extend to order tracking systems, Microsoft 365, and managing social media content schedules. With a background in drafting from Cebu Technological University and professional development in digital marketing from TESDA, Princess M. is committed to strengthening business growth through efficient remote support.

Experience

  • Cashier Assistant Manager

    Foundever Hub · 2023 — 2025
    Managed and tracked client orders utilizing CRM tools. Updated clients about order status and addressed service concerns while maintaining organized records amidst multiple requests. Supervised cashiers and supported daily operations, ensuring compliance with service standards.
  • Remote Dispatch and CRM Support Non-Voice Customer Support Representative

    AL Services USA · 2022 — 2022
    Provided customer support via chat and email, addressing order issues and account inquiries. Handled customer complaints professionally, performing follow-ups, troubleshooting, and escalations in alignment with company procedures. Maintained accurate records of customer concerns and resolutions.
  • Sales and Social Media Support Assistant

    Atlas Creative Group · 2019 — 2020
    Managed Instagram product posting for jewelry clients, responding to inquiries and processing orders while offering after-sales support. Created engaging content aimed at promoting products and enhancing customer experience.

Skills & Expertise

Education

  • BIT - DRAFTING
    Cebu Technological University · 2020 — 2022

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