Princy J.

Provided support for two large enterprise clients, Splunk, as part of a 24/7 on-call rotation to ensure production systems maintained high availability and reliability. Facilitated the onboarding process for 20 customers onto Splunk, ensuring seamless ingestion of data from AWS environments. Collaborated with the Principal SRE in Australia to improve SSL certificate renewal workflows, which led to a 40% reduction in operational complexity. Managed P1/P2 incidents, customer alerts, and NOC escalations, conducting Root Cause Analysis and Post-Incident Reviews to prevent future occurrences. Processed support requests utilizing Jira, offering timely assistance to Splunk end users. Developed automation for creating Splunk customer stacks on AWS with Jenkins CI/CD pipelines to enhance deployment speed and consistency. Built an automated CI/CD pipeline using Jenkins to create Docker images, provision AWS EC2 infrastructure through Terraform, and deploy a Python application on cloud infrastructure.