Priyanka T.
Mid-Level Customer Success Manager
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About
Priyanka T. is a dedicated Customer Success Manager with a significant track record in customer relationship management and data analysis. At Tradeindia.com, she plays a pivotal role in guiding new customers through the onboarding process, ensuring they achieve initial product value, and maintaining robust client and stakeholder relationships. Her expertise extends to conducting regular business reviews and strategic customer evaluations, designed to boost retention and reduce churn. Previously, she excelled as a Business Development Manager at IndiaMART InterMESH, where she was instrumental in acquiring new customers and expanding market presence. Additionally, her tenure at BYJU's focused on managing the full sales cycle, from lead generation to deal closure, consistently achieving sales targets. Priyanka's ability to collaborate cross-functionally ensures a seamless customer experience, underpinning her strong results in strategic planning, upselling, and renewal management. Her proficiency in CRM software significantly enhances her capability to analyze data and extract insights for improving business outcomes.
Experience
Customer Success Manager
Tradeindia.com · 2025 — PresentGuide new customers through onboarding, analyzing their requirements and business goals. Serve as the primary contact for assigned clients, ensuring they derive initial value from the product. Cultivate relationships through regular meetings and business reviews while developing success plans tailored to customer objectives. Monitor customer engagement and health, encouraging adoption of key features, and identifying opportunities to enhance customer experience. Collaborate with internal teams to address issues and facilitate solutions, while tracking satisfaction metrics and reporting on retention strategies.Business Development Manager
IndiaMART InterMESH · 2022 — 2025Focus on acquiring new customers by identifying potential businesses that may benefit from IndiaMART. Generate leads via cold calling, market research, and field visits. Onboard manufacturers and suppliers, explaining membership plans and converting free suppliers to paid subscribers. Maintain relationships with existing suppliers, manage renewals, and suggest suitable solutions according to their business needs. Achieve sales targets while tracking conversions, revenue, and customer retention metrics. Collaborate with support and product teams to ensure a smooth onboarding and service delivery process.Senior Executive Sales Representative
BYJU's - The Learning APP · 2021 — 2022Generate qualified leads through both inbound and outbound sales initiatives. Conduct virtual and in-person demonstrations of educational products for students and parents. Counsel potential customers on customized learning solutions, managing the sales process from qualification to closure. Build robust customer relationships and provide ongoing support, while maintaining accurate records in CRM tools. Identify upselling opportunities and collaborate with teams to enhance the overall customer experience, addressing objections and ensuring customer satisfaction.Sales Executive
BSNL · 2020 — 2021Identify and pursue new sales opportunities through calls, emails, and networking. Research potential clients to understand their business needs and maintain a healthy sales pipeline. Build relationships with both potential and existing customers by addressing inquiries and presenting product features. Achieve sales targets by converting leads, negotiating deals, and providing recommendations aimed at improving customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science: Science EducationChhatrapati Shahu Ji Maharaj University (CSJMU) · — — 2015
- Intermediate Certificate: Science EducationBal Mitra School - Prayagraj, India · — — 2012
- High School DiplomaGMP SHUKLA IC JHALWA - Prayagraj, India · — — 2010
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