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Probin P. — Senior Global Operations Leader from India

Probin P.

Senior Global Operations Leader

India 6+ years
Open to offersNew to Platform
Languages
English
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About

Probin P. is an experienced Global Operations Leader with over 15 years in scaling operations for fast-paced, product-driven companies across the online business, gaming, and technology sectors. Serving as Operations Head at Passion Gaming Pvt. Ltd., he managed customer support, risk management, and compliance, facilitating a successful acquisition by Stride Gaming (UK). At Junglee Games, he enhanced cross-departmental workflows, while at MiCar Sharing Technologies, he led the implementation of tailored CRM solutions to improve customer experiences. As an independent consultant, Probin P. has executed process optimization and strategic alignment initiatives for global online businesses, leveraging strengths in SOP development, KPI/SLA management, and project leadership to drive measurable results and operational efficiency.

Experience

  • Independent Consultant

    null · 2021 — Present
    Delivering strategic consulting services to online businesses with a global presence, concentrating on the enhancement of operational workflows and customer engagement. Implemented scalable SOPs to support efficient growth.

  • Operations Head

    Passion Gaming Pvt. Ltd. · 2017 — 2020
    Directed operations in a fast-growing gaming company, managing customer support, risk management, and compliance functions. Played a key role in the company’s acquisition by Stride Gaming (UK).

  • Senior Manager – Customer Service and Business Operations

    Junglee Games Pvt. Ltd. · 2016 — 2017
    Concentrated on enhancing coordination across departments and optimizing customer service operations. Served as the primary contact for escalated issues, facilitating conflict resolution with clients and vendors.

  • Senior Manager – CRM

    MiCar Sharing Technologies Pvt. Ltd. · 2014 — 2016
    Oversaw CRM and customer support teams with an emphasis on process optimization and customer service delivery. Established SOPs for customer support that effectively reduced complaints and improved satisfaction scores.

  • Customer Service Manager

    PlayUp Interactive · 2009 — 2012
    Founded and expanded the Customer Support Division, maintaining high standards of service. Customized the CRM system to boost operational workflows and enhance customer satisfaction.

Skills & Expertise

ConsultingComplianceCustomer ServiceProject Management

Education

  • Bachelor of Commerce
    Sambalpur University

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