Prosper C.
Senior Smartcard Operations Manager
Open to offersNew to PlatformAbout
Dennis C. is an accomplished operations leader with more than 11 years of experience spanning smartcard technology, public and private sector project management, and customer service. Serving as Supervisor Smart Card Printing, Team Lead, and Internal Auditor at SecureID Limited, he has overseen project management for smartcard printing, encoding, and data validation, driving operational efficiency and supporting compliance with ISO 9001 standards. Dennis has managed daily production reporting, resource utilization, and department audits, ensuring adherence to corporate quality objectives in the secure technology industry. His earlier tenure at De Luxe Products Limited involved direct customer service, where he resolved product inquiries and complaints, achieving notable growth in client engagement. Dennis holds a BA in Literature in English and certifications in quality management systems, Agile Scrum project management, and FINTECH.
Experience
Supervisor Smart Card Printing
SecureID Limited · 2013 — PresentExecuted special smartcard projects for both the private and public sectors. Conducted smart card printing including magnetic stripe and chip encoding, as well as thermal printing, barcode and QR code generation, data validation, machine operations, and training. Oversaw data processing, chip information extraction, and card validation activities while ensuring compliance with company standards. Analyzed departmental risks and opportunities, prepared daily production reports, and assisted with audit planning and management in collaboration with the compliance unit. Reviewed standard operating procedures to ensure adherence to quality policies.Customer Service Specialist
De Luxe Products Limited · 2010 — 2012Delivered customer advice on product usage while addressing grievances and resolving complaints professionally and promptly. Managed over 100 phone inquiries weekly, ensuring documentation of all customer interactions via MS Packages (Excel and Word). Contributed to a significant increase in the customer base through effective follow-up strategies.Language Instructor (NYSC)
Zarumai Model Secondary School · 2008 — 2009Provided education to over 100 students, ensuring comprehension of the curriculum through clear presentation of study materials. Offered general support and individualized assistance to students needing additional help. Employed creative learning strategies, including modeling and group projects, to enhance student engagement.
Skills & Expertise
Education
- B.A. Literature in EnglishLagos State University · — — 2007
- Senior Secondary School CertificateMillbank Hall Secondary School · — — 2001
- First School Leaving CertificateCoker Primary School · — — 1992
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