Pugiso R.
Senior Customer Service Representative
Open to offersNew to PlatformPortfolios
About
Pugiso R. is a seasoned Customer Service Representative based in Johannesburg, South Africa, with over 6 years of experience in the customer service and sales industries. His professional journey showcases extensive experience in client support, problem resolution, and retention, having deftly handled high volumes of customer interactions and resolved issues effectively through phone, email, and various support channels. Pugiso's expertise with CRM systems and ticketing platforms has been instrumental in maintaining accurate customer records and ensuring customer satisfaction in roles at Concentrix and ISON Xperiences. Previously, at Clientele Life, his role as a Sales Consultant involved fostering positive client relationships and contributing significantly to team performance. Furthermore, his experience as an Appointment Setter at Nova Connect entailed conducting cold calls and managing appointments effectively. Pugiso is also proficient in Microsoft Office and Google Workspace, enhancing his capabilities in data entry and administration. He holds a TEFL certificate and brings multilingual proficiency to his roles, speaking several South African languages.
Why hire me
I have around 6 years of experience in call centre, customer service, sales, lead generation, appointment setting, retention, and administrative roles. Throughout my experience, I’ve worked in target-driven environments where meeting KPIs, maintaining quality, managing high call volumes, and providing a good customer experience were important. handling objections, qualifying leads, and following up to convert opportunities. mainly in B2B sales, insurance, lead generation, and appointment setting. Depending on the campaign, I’ve handled around 150-300+ dials per day. My background has taught me how to monitor my performance, identify areas where I can improve, handle pressure, and stay consistent when working toward daily and monthly targets. I’m also comfortable receiving feedback, adapting to different processes, and using CRM systems to track activities and results. I believe this experience applies well to your organization because I’m results-focused, self-motivated, organized,
Experience
Customer Service Representative
Concentrix · 2024 — PresentAddressed customer queries through phone, email, and support systems while ensuring accurate record-keeping with CRM tools. Facilitated issue resolution and supported retention efforts.Customer Service Representative
ISON Xperiences · 2023 — 2024Handled a high volume of customer service requests, supporting account-related issues, product inquiries, and retention. Consistently logged and updated case information.Sales Consultant
Clientele Life · 2021 — 2023Provided assistance to customers regarding service inquiries and account concerns while fostering positive client relationships. Contributed to team objectives through effective service and retention strategies.Appointment Setter
Nova Connect · 2020 — 2021Executed cold calls to qualify leads and scheduled appointments for the sales teams, managing follow-up emails and confirmations for effective communication.Assistant
Thabo's Internet and Gaming Cafe · 2018 — 2019Conducted data entry, typing, filing, and various email tasks while assisting customers in daily administrative operations.
Skills & Expertise
Education
- MatricLodirile Secondary School · — — 2014
Photos
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