Pumeza T.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Pumeza T. is a seasoned Customer Support & Client Experience Specialist based in Brakpan, South Africa, with expertise in managing high-volume live chat and client relationship management in fast-paced, KPI-driven environments. She has demonstrated significant proficiency in resolving customer queries, improving client satisfaction, and fostering business growth, experience gained across roles in various organizations such as Lawnstarter in the USA and Cre8work. As a Sales Phone Representative at Lawnstarter, Pumeza managed inbound and outbound calls, converted inquiries into actions, and exceeded KPIs through effective CRM management. Her role as a Live Chat Support Assistant at Cre8work further honed her skills in qualified lead generation and issue escalation. Additionally, at Benoni Herbal Medicine Manufacturer, she handled over 120 calls daily, achieving impressive sales benchmarks. Pumeza holds a Pharmacy Assistant & Technician Certificate and has completed courses in Customer Service Excellence and Bank Teller Fundamentals.
Experience
Sales Phone Representative
Lawnstarter · 2026 — PresentHandled a large volume of inbound and outbound calls, assisted customers, converted inquiries into sales, upsold services, managed CRM data, resolved objections, followed up with clients, and consistently exceeded KPIs.Live Chat Support Assistant
Cre8work · 2025 — 2026Provided support through real-time chat, qualified leads, escalated issues as necessary, maintained CRM records, and achieved SLA targets.Call Center Agent
Benoni Herbal Medicine Manufacturer · 2024 — 2026Managed over 120 calls daily, assisted customers, achieved weekly sales targets, and contributed to revenue growth through upselling.Call Center Agent
BWise Advisory Services · 2023 — 2024Conducted outbound calls to qualify leads, maintained CRM data, and consistently exceeded performance targets.Administrative Assistant / Receptionist
B-Wise Consulting · 2023 — 2024Managed scheduling, processed invoices, liaised with clients, and supported operational functions.Warehouse Checker
Bheka Management Services · 2021 — 2023Ensured inventory accuracy, assisted with reporting, and supported audit processes.
Skills & Expertise
Education
- Matric CertificateJameson Junior & High School · — — 2019
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