Putri N.
Mid-Level Virtual Assistant and Customer Support Specialist
Open to offersNew to PlatformAbout
Putri N. is a highly organized Virtual Assistant & Customer Support Specialist with over five years of experience providing remote administrative and client relations support in e-commerce and small business sectors. At The CBF Store, she managed daily administrative tasks, communications, and documentation, improving customer inquiry response times by 20%. She is skilled in Google Workspace, WordPress & WooCommerce for product and web management, and utilizes tools like Xero for sales and inventory tracking. Previously, at Mindo Small Business Solutions, Putri N. supported executive scheduling, digital filing, and employee IT onboarding. With a background in Information Systems and certifications in programming and graphic design, she adapts seamlessly to IT-adjacent environments and manages tasks efficiently across time zones.
Experience
Virtual Assistant & Customer Support Specialist
The CBF Store · 2019 — 2025Oversaw daily administrative duties, which included managing inboxes and facilitating customer communications. Addressed customer inquiries each month via email and chat, leading to improved resolution times. Scheduled appointments and monitored tasks using Google Calendar and Trello. Handled product listings, shipping arrangements, and web content on platforms such as WordPress and WooCommerce. Ensured sales and inventory data accuracy utilizing Xero and spreadsheets. Collaborated closely with founders and warehouse staff to maintain efficient operations.Executive Assistant
Mindo Small Business Solutions · 2015 — 2018Coordinated schedules and travel arrangements for executives. Managed both internal and external correspondence with a focus on professionalism. Maintained digital filing systems and created internal reports. Facilitated employee onboarding processes and account setups within IT systems.
Skills & Expertise
Education
- Bachelor of Information SystemsSTIKOM Surabaya · 2002 — 2006
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