puttappa
Senior IT Operations and Application Support Specialist
Open to offersNew to PlatformAbout
Puttappa J. is a seasoned Senior IT Operations & Application Support Specialist with over 19 years of experience in the Telecom and Enterprise systems sectors. His professional journey is defined by expertise in UNIX/Linux automation, and he has proven capabilities in cloud technologies and L2 support. At IBM India Pvt Ltd, Puttappa honed his skills in delivering L2 operational support for telecom billing systems, where he notably automated UC4 job scheduling, enhancing SLA compliance and reducing manual interventions. Recognized for his proficiency in cloud platforms, Puttappa holds certifications as an AWS Certified Cloud Practitioner and in Microsoft Azure Fundamentals, bringing practical knowledge of EC2, IAM, and S3 to his roles. He has a solid foundation in scripting languages, having transitioned legacy scripts from Perl to Python, thereby optimizing workflows and troubleshooting processes. A committed team player, he collaborates effectively across Dev, QA, RM, DBA, and Infra teams to ensure operational fluidity, and he has a proven track record in mentoring junior engineers.
Experience
Senior IT Operations & Application Support Specialist
IBM India Pvt Ltd · 2007 — PresentProvided L2 operational support for telecom billing systems including ICONN, WSX, WRM, MaxBill, IAS, and MiddleServer. Automated job scheduling using UC4, minimizing manual processes and enhancing SLA compliance. Involved in enhancements, support, and maintenance of applications while collaborating with cross-functional teams to proactively solve support issues. Managed daily business activities such as reporting, account implementation, and BC releases. Addressed incident tickets through Ops_Remedy, IT_Remedy, JIRA, and ServiceNow, ensuring prompt resolutions. Guided junior engineers and promoted operational transparency.IT Support Technician
TESCO‑HSC · 2006 — 2007Assisted in the Paperless Picking application for logistics automation. Delivered L2 support by troubleshooting and providing release assistance within AIX Unix environments, setting up test machines, and ensuring effective configuration for smoother deployments. Fostered collaboration between AIX Unix and database teams, resulting in improved incident resolution times.
Skills & Expertise
Education
- Bachelor of Engineering – Electrical & ElectronicsBVB College of Engineering, Karnataka University, Hubli
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