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Queen A. — Mid-Level Customer Service Representative from Philippines

Queen A.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Queen Arlet M. is a seasoned Customer Service Representative with over eight years of hands-on experience spanning the sales, travel consulting, automotive, and healthcare industries. With proven proficiency in Global Distribution Systems (GDS) such as Sabre, Farelogix, Worldspan, and Galileo, she has managed complex bookings for flights, hotels, and car rentals. In the healthcare sector, Queen Arlet has handled DME order processing and ensured compliance in patient documentation for Knack Gloval Philippines. Her tenure at Teletech included optimizing customer experience and supporting sales as a team leader, while at NOWCOM, she assisted automotive clients with loan applications and car inquiries, streamlining the sales process. Queen Arlet consistently delivers high-volume call management and revenue-focused sales support across diverse business domains.

Experience

  • Healthcare Backoffice Support

    Knack Gloval Philippines · 2025 — 2026
    Oversaw Durable Medical Equipment (DME) order management and patient documentation, focusing on precise and prompt delivery. Delivered support and assistance to both patients and healthcare providers.

  • Customer Service Car Dealer

    NOWCOM · 2022 — 2025
    Assisted clients with new car inquiries and coordinated loan application processes through Westlake Financial, maintaining consistent customer support throughout sales and financing.

  • Travel Consultant / Sales Admin

    Teletech · 2020 — 2022
    Handled flight, hotel, and car rental bookings using multiple Global Distribution Systems (Sabre, Farelogix, Worldspan, Galileo), while providing sales administration and customer service in the travel sector.

  • Customer Sales Representative

    iQor Philippines · 2017 — 2020
    Delivered customer service, technical support, and sales for T-Mobile clients, addressing inquiries and resolving issues for telecommunications customers.

Skills & Expertise

Document PreparationCustomer SupportCall CenterSales SupportCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science Information Technology
    Pampanga State Agricultural University · 2015 — 2017

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