Queen B.

Queen B., a skilled Customer Service Representative, has over seven years of experience working in the BPO and manufacturing industries, focusing on customer service, sales support, process operations, and product development. A graduate of the Polytechnic University of the Philippines with a Bachelor of Business Administration, she excels in areas like customer inquiry resolution, account management, and process improvement. Her expertise lies in utilizing tools such as Salesforce and Microsoft Office and managing CRM systems to ensure seamless service delivery. Her roles included positions at Genpact Bataan, Infosys BPM Limited, and iQor, where she demonstrated proficiency in tasks such as resolving customer issues, maintaining compliance with quality standards, and collaborating with cross-functional teams to enhance customer satisfaction. Additionally, she has experience in product development from her time at FCF Manufacturing Corp. and BFD Global Footwear Manufacturing Inc., where she coordinated to support product launches and ensure compliance with company policies.