Queen A.
Mid-Level Customer Service Professional
Open to offersNew to PlatformAbout
Queen Ann B. is an accomplished professional who excels in delivering exceptional customer service and educational instruction. As a Customer Service Professional II at Manulife Business Processing since April 2022, she engages with clients across Canada, providing information about products and services while resolving customer concerns with efficiency and precision. Her role involves answering calls, resolving or negotiating solutions, and maintaining organized client records. Previously, Queen Ann served as an English Secondary Teacher at 51 Talk and as an Advisor Teacher at Smyrna Baptist Christian Academy, where she designed interactive lessons and fostered positive learning environments. Her proficiency in English, along with her adeptness in desktop publishing using Microsoft Office Suite, enhances her capability to create professional documents and presentations. Additionally, her skills extend to voice acting and basic photography techniques, providing her with a diverse skill set. Queen Ann's educational background includes a Bachelor's in Elementary Education from Western Mindanao State University and additional studies at Fundamental Grace Bible Institute.
Experience
English Secondary Teacher
51 Talk · 2019 — 2025Developed interactive lessons to encourage student participation and motivation. Effectively incorporated technology to enhance ESL instruction and provide diverse learning resources. Established a positive learning environment to promote student comfort and risk-taking.Customer Service Professional II
Manulife Business Processing · 2022 — PresentEngaged with clients across Canada to provide information about products and services and address emerging concerns. Handled incoming customer calls related to policy and contract inquiries, service questions, and general client issues. Ensured excellent customer service by accurately answering inquiries and requests. Resolved caller issues through direct negotiation or by consulting appropriate resources. Documented significant discussions or complaints and conducted necessary follow-up calls. Processed insurance applications, policies, claims, and expense reports while maintaining organized client records.Advisor Teacher
Smyrna Baptist Christian Academy · 2019 — 2020Planned and delivered engaging lessons while managing the classroom and assessing student progress. Communicated with parents to foster a supportive learning environment. Collaborated with fellow teachers, administrators, and support staff to ensure student success.
Skills & Expertise
Education
- Bachelor of Elementary Education major in General EducationWestern Mindanao State University · — — 2019
- Christian Education/TheologyFundamental Gace Bible Institute · — — 2015
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