Queen E.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Queen U. is an experienced Administrative Officer with a Bachelor of Science in Computer Science and a background supporting office operations in hospitality, media, and education sectors in Nigeria. At Immaculate Suites & Apartments, she managed a variety of office management/administration functions, including scheduling, document preparation, data entry, and maintaining digital records using Microsoft/Google Suite. Her role at TSTV Africa involved providing professional customer service/support in a high-volume call center, resolving customer inquiries and disputes, and handling multiple customer interactions simultaneously. During her NYSC with Nasarawa State Polytechnic, she supported academic administration by maintaining student records, preparing official documents, and facilitating the Registrar’s office processes. Queen U. demonstrates hands-on proficiency in telemarketing, project coordination, and clerical tasks across diverse business environments.
Experience
Admin Assistant
Immaculate Suites & Apartments · 2021 — PresentCarry out various administrative and clerical duties such as photocopying, scanning, and printing. Manage the preparation and editing of reports, letters, memos, and emails. Handle administrative errands, organize meetings and appointments, and coordinate executive travel. Respond to phone calls and take messages, while maintaining folders on Google Drive and recording meeting minutes.Customer Service Representative
TSTV Africa · 2020 — 2021Respond to an average of 50 calls daily in a high-volume call center, addressing customer complaints with professionalism and prompt resolution. Handle a range of disputes, ensuring efficient interactions via phone or email. Demonstrate knowledge of office electronics and provide tech support, while managing data entry for multiple customers simultaneously.Administrative Clerk - NYSC
Nasarawa State Polytechnic · 2019 — 2020Maintain and update academic records, including invoices and purchase orders. Manage files for the Registrar and accurately document meeting minutes. Prepare official documents as requested by school management, answer telephone calls, and direct messages to appropriate staff members.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceInstitution not specified · — — 2018
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