Queenie R.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Queenie R. brings diverse experience as a Customer Service Representative in healthcare, finance, and hospitality sectors. She has managed client communications and handled sensitive health information, including HIPAA-compliant prescription support for patients and coordination with healthcare providers at organizations such as Continuum Global Solutions and Everise PH. In finance, she managed account updates, billing, and fraud concerns at Coforge. Her background in vacation rental management covers overseeing daily operations, dynamic pricing, and listing optimization on platforms like Airbnb and Vrbo. Queenie’s proficiency extends to client coordination, Zendesk, cold calling, and account management, supporting streamlined guest experiences and efficient admin processes in both short-term rentals and homeowners associations.
Experience
Accounting (Account Receivable/Account Payable)
HOA, Organizers, Inc · 2025 — 2026Responsible for collecting monthly HOA dues or association fees and documenting payments made by homeowners. Monitored unpaid balances and sent reminders for late payments. Followed up with homeowners on overdue accounts and coordinated with property managers regarding collections.Customer Service Representative
Continuum Global Solutions · 2024 — 2025Managed inbound calls from patients and healthcare providers to address inquiries about prescription benefits, medication costs, and pharmacy coverage. Ensured compliance with HIPAA while conducting patient eligibility verification and safeguarding sensitive health information. Collaborated with pharmacists, physicians, and insurance representatives to resolve issues regarding medication access.Customer Service Representative
COFORGE · 2023 — 2024Responded to customer inquiries regarding account balances, credit/debit card transactions, loans, and online banking services. Processed requests for fund transfers, account updates, and card replacements, ensuring accuracy and security while also managing calls related to disputed transactions and billing concerns.Customer Service Representative
EVERISE PH · 2022 — 2023Handled both inbound and outbound calls from patients and healthcare providers, responding to queries about benefits, eligibility, and claims statuses. Provided assistance with member policy details, co-payments, pre-authorizations, and billing issues while maintaining strict confidentiality in line with HIPAA requirements.Customer Service Representative
ALORICA · 2020 — 2022Addressed customer inquiries through phone, email, and chat, providing information on orders, menus, delivery times, and services. Monitored and tracked shipments, offering proactive updates and solutions for any delays or issues related to shipping.
Skills & Expertise
Education
- Bachelor of Elementary EducationMarinduque Midwest College · 2012 — 2014
- Secondary LevelBognuyan National High School · 2008 — 2012
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