Quennie P.
Team leader – WORKPLACE SOLUTIONS SERVICES DESK
Open to offersNew to PlatformAbout
Quennie P. is a highly organized and detail-oriented Virtual Assistant and Administrative Support Professional with over seven years of experience in delivering exemplary administrative and customer service across various corporate settings. She has proven expertise in calendar management, customer service, data entry, and cross-functional communication. Quennie's background in industries such as sales support, workplace solutions, and customer care highlights her capability to manage multiple priorities effectively in fast-paced environments while maintaining high standards of accuracy and professionalism. Currently, she serves as a Team Leader for the Workplace Solutions Services Desk at OCS Philippines, where she oversees service desk operations, incident reporting, and records management. Her previous roles include Helpdesk Associate and Marketing Assistant, demonstrating her versatility and commitment to operational excellence. Holding a Bachelor of Arts in Political Science, Quennie brings a unique blend of critical thinking and organizational skills to her virtual assistant endeavors.
Experience
TEAM LEADER – WORKPLACE SOLUTIONS SERVICES DESK
OCS Philippines (Capital One Project) · 2021 — PresentOversaw daily operations of the service desk addressing workplace and associate experience queries. Managed work orders through the Corrigo ticketing system. Addressed employee issues, incident reports, and resolution follow-ups. Maintained extensive records, reports, and inventories while processing attendance summaries and administrative requests. Coordinated food service and support activities across various business units. Assisted in planning company events and prepared operational and financial reports in a timely manner.HELPDESK ASSOCIATE – WORKPLACE SOLUTIONS SERVICES DESK
Environment and General Services Inc. (Capital One Project) · 2019 — 2021Handled incoming calls, directing inquiries to the relevant departments. Organized transportation logistics and booked necessary travel arrangements. Kept track of asset deliveries to remote employees and managed meeting room reservations. Aided in document preparation and performed administrative requests, including printing and binding. Provided customer support for phone and walk-in inquiries while monitoring inventory for company supplies.SALES SUPPORT ASSISTANT
Boardwalk Business Ventures Inc. · 2018 — 2019Facilitated sales activities by coordinating customer orders and assisting with account registrations. Addressed customer inquiries and resolved concerns, escalating issues as needed. Generated reports and maintained precise records for management's benefit. Managed promotional activities and logistics for meetings.MARKETING AND CUSTOMER SERVICE ASSISTANT
Boardwalk Business Ventures Inc. · 2017 — 2018Responded to customer inquiries about memberships, loans, and services. Assisted sales and operations teams with documentation and transaction management. Supported social media outreach by posting promotional materials and coordinated the procurement of event resources. Maintained comprehensive reports and administrative documentation.CUSTOMER CARE ASSISTANT
Bagong Sigla Multi-Purpose Cooperative · 2015 — 2016Provided frontline customer support and managed resolution of complaints. Assessed customer satisfaction metrics and ensured service quality. Created documentation and operational reports while facilitating customer transactions with internal teams.COUNTER CASHIER
Super Value Inc. · 2014 — 2014Executed cash, credit card, and alternative payment transactions with precision. Ensured accuracy in financial transactions while delivering exceptional customer service within a dynamic retail environment.
Skills & Expertise
Education
- Bachelor of Arts in Political ScienceUniversidad de Manila · 2010 — 2014