R'nyl J.
Mid-Level E-commerce Specialist
Open to offersNew to PlatformAbout
Rnyl C. is an accomplished Team Lead and General Virtual Assistant with a proven track record across BPO, e-commerce, logistics, education, telecommunications, and home security sectors. At Aldesa BPO for Cove Home Security, Rnyl leads customer support and retention, specializing in DIY smart home system troubleshooting and handling cancellation escalations. Previously, at DealGrace and DefHero, he managed e-commerce operations, website administration, remote device monitoring, and supervised teams in both the home services and logistics industries, including DEF supply for freight companies across the US and Canada. His tenure at PACELEARN involved lead generation, application advising, and content creation within online education. Rnyl’s earlier roles included B2B enrollment for Wayfair, customer service for AT&T and Telstra, and account management at EXL Services for YRC Freight, reflecting expertise in sales, support, and administrative functions across complex, multi-client environments.
Experience
TEAM LEAD
ALDESA BPO - COVE HOME SECURITY · 2025 — PresentLead initiatives for a DIY home security system that includes smart devices like sensors and cameras. Facilitate self-installation processes and professional monitoring services for customers. Oversee the integration with platforms such as Alexa and Google Assistant.VA/SALES/CSR/OPERATIONS
DEALGRACE/DEFHERO (WFH SETUP) · 2021 — 2025Manage operations for two websites, ensuring quality service for services like Towing, Handyman, and Chiropractor. Handle team management across multiple representatives, respond to client inquiries via email and calls, and consistently promote available services. Utilize Amazon LTL Select for shipments in the logistics sector.SDM / ADMISSION ADVISOR
PACELEARN - WORKFORCE INSTITUTE (WFH SETUP) · 2023 — 2023Recruit and advise students for self-paced career development programs through accredited institutions. Implement outreach strategies targeting IT professionals, and utilize platforms like LinkedIn Sales Nav and Hubspot for lead management and communication.ENROLLMENT COORDINATOR (B2B)
CONTACT SOLUTIONS - WWW.WAYFAIR.COM · 2018 — 2020Facilitate enrollment of business owners into Wayfair’s Business Card program, ensuring access to discounts. Maintain professional communication with business clients and tailor outreach based on their specific needs for trust-building.CUSTOMER SERVICE RETENTION
SYKES - AT&T · 2016 — 2018Deliver excellent customer support by proactively addressing inquiries. Build relationships through personalized communication, ensuring consistent service quality while managing customer complaints and enhancing brand loyalty.ACCOUNT MANAGER - SALES
EXL SERVICES PHILS. - YRC FREIGHT · 2015 — 2016Conduct outbound calls to engage business owners for YRC Freight services. Prepare for calls by understanding clients' needs to foster trust and convert leads into clients.TEAM LEADER
TELEPERFORMANCE - TELSTRA · 2013 — 2015Provide customer support for Telstra’s telecommunications services. Ensure effective problem resolution for customers while maintaining positive engagement and creating urgency for upselling.CUSTOMER SERVICE REP / SALES
CONVERGYS - TIME WARNER CABLE · 2011 — 2013Assist customers with inquiries about services, billing, and account management for Time Warner Cable. Troubleshoot technical issues and manage service orders while aiming to retain customers through alternative service options.
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