Rabijit D.

I have experience in Customer Success, Support, Operations, Team Management and i have scaled many startups in different industries, so i can work with any industry and any country where clients are located. I am flexible in my timings and can manage to work in any timezone.

• Customer Success Manager

  Goldcast · 2023 — 2025
  Managed a portfolio valued at $3.2M ARR with a focus on minimizing annual controllable churn through data-driven health scoring and proactive engagement strategies. Utilized consultative approaches to detect client needs, facilitating pipeline expansion and enhancing Net Revenue Retention (NRR). Developed impactful Executive Business Reviews (QBRs / EBRs) for C-suite stakeholders to showcase platform ROI and connect software features to client objectives. Worked on Customer Support tickets as well on Intercom.

• Customer Success Manager

  Infeedo AI · 2022 — 2023
  Implemented project management frameworks to refine onboarding workflows, which enhanced service delivery and fostered platform stickiness. Executed targeted churn-prevention strategies within a $1.8M business portfolio, successfully decreasing controllable churn by 15%. Identified opportunities for licensing and contract upgrades within enterprise accounts to systematically boost Annual Contract Value (ACV). Analyzed platform usage data to provide customized ROI insights that aided in securing reliable multi-year contract renewals.

• Customer Success Manager

  Zuddl · 2022 — 2022
  Oversaw a $2.1M ARR portfolio, achieving a 98% client retention rate through diligent executive relationship management. Established a consistent framework for Executive Business Reviews across key enterprise accounts, aligning platform features with C-suite KPIs. Collaborated cross-functionally with engineering and product teams employing Scrum practices to communicate essential enterprise requirements, thereby promoting user adoption.

• Customer Success Lead

  Hubilo · 2020 — 2021
  Directed a revenue portfolio of $4.5M, achieving exceptional 110% NRR through strategic cross-selling and proactive renewal efforts. Supervised client delivery structures and developed commercial expansion plans to enhance product utilization across global entities. Championed initiatives to maximize both Gross Retention Rate (GRR) and Net CACV Retention (NCR) for high-volume enterprise accounts.

• Customer Success Specialist

  ErevMax Technologies · 2018 — 2020
  Handled a $2.6M enterprise account portfolio, maintaining a zero churn record among Tier-1 clients during significant market fluctuations. Regularly exceeded targets for expansion and multi-license upsell opportunities by aligning customer needs with advanced platform capabilities. Managed projects for account rollouts and completed feature adoption assessments to enhance user engagement and ensure enduring account loyalty.

• Customer Support Specialist

  Concentrix · 2017 — 2018
  Resolved complex technical issues for global enterprise clients while consistently achieving high Customer Satisfaction (CSAT) ratings.

• Maintenance Engineer

  Ashoka Foundry and Equipments Pvt Ltd · 2016 — 2017
  Oversaw the maintenance of assets, implemented technical troubleshooting measures, and enforced operational safety protocols for industrial machinery.

• MBA in Human Resources

  Sikkim Skill University · 2022 — 2024
• B.Tech in Electrical Engineering

  MAKAUT · 2019 — 2022
• Diploma in Electrical Engineering

  WBSCTE · 2012 — 2015