Race J.
Senior Executive Assistant
Open to offersNew to PlatformAbout
Race J. is a seasoned Executive Assistant and Customer Experience & Operations Specialist, with over a decade of experience supporting U.S.-based companies in diverse sectors such as e-commerce, healthcare, telecommunications, and service industries. Based in Davao, Philippines, Race has demonstrated proficiency in managing cross-functional communication, resolving complex issues, and delivering exceptional client and executive support. At Audien Hearing, Race managed a customer base of over a million, utilizing CRM and support platforms to enhance customer interactions and process improvements. In a previous role with Team Enoch, Race handled invoicing and billing with a focus on accuracy and compliance, while collaborating with internal teams on financial inquiries. Additionally, Race's role at Comcast as a Subject Matter Expert involved providing advanced Tier 2 technical support and mentoring junior staff, contributing to service improvement initiatives. Skilled in platforms such as Slack, Shopify, and Zendesk, Race excels in remote operations management, ensuring operational efficiency and customer satisfaction across all roles.
Experience
CX Associate
Audien Hearing · 2024 — 2025Provided high-quality customer support with empathy in a high-volume e-commerce setting while addressing inquiries regarding product issues, order tracking, billing, and post-sale matters across phone, chat, and email channels. Employed CRM and support platforms to effectively manage multichannel communications and maintained proper documentation of customer interactions for data-driven improvements.Accountant
Team Enoch · 2024 — 2024Handled invoicing and billing processes for various service trades, focusing on accuracy and compliance. Responsible for maintaining and reconciling financial records to ensure timely documentation and collaborated with internal teams to address billing discrepancies and financial inquiries while professionally responding to vendor and client questions about invoices and payments.Executive Assistant
Fitness Machine Technicians · 2023 — 2023Delivered thorough executive support by managing calendars, scheduling meetings, and coordinating travel. Organized service appointments and followed up with clients to guarantee satisfaction and continuity. Administered workflows and communications with clients through phone and email while balancing executive and client-facing operational responsibilities.Executive Assistant
RespLabs Medical Inc. · 2021 — 2022Assisted executives with calendar management, inbox organization, and internal coordination tasks. Aided customers with medical equipment orders, returns, and relevant documentation while ensuring CRM records were updated and data accuracy was maintained. Contributed to marketing and administrative efforts within a healthcare environment.Executive Assistant
Mac Daddy Mowers · 2020 — 2021Managed inbound calls to address service inquiries and product-related concerns. Supported client onboarding and ensured a smooth service setup alongside assisting sales efforts with tailored service recommendations and maintaining accurate customer records using Google Sheets.Subject Matter Expert (Tier 2 Support)
Comcast · 2014 — 2020Delivered advanced Tier 2 technical and customer support for escalated cases while mentoring junior representatives on resolution techniques and best practices. Developed training materials and FAQs to facilitate onboarding and consistency. Collaborated with leadership to analyze service trends and enhance support processes, contributing significantly to customer satisfaction through coaching and quality monitoring.
Skills & Expertise
Education
- Bachelor's coursework in Information TechnologyCor Jesu College, Digos City