Racha G.

Racha G. is a trilingual customer support professional with a robust background in both remote and in-person support roles, primarily operating out of France and now from Algeria. Her academic achievements include a Master’s Degree in Data Analytics & Marketing Management from INSEEC Business School in Lyon. With over five years of experience, she has excelled in handling high-volume inquiries, especially in environments such as crypto and DeFi, where she actively engages with platforms like Polymarket. Notably, she has maintained a 95% customer satisfaction rating by delivering fast, empathetic, and clear written communication in Arabic, French, and English. At TotalEnergies, she leveraged her skills to reduce escalation times by 20% and improved first-contact resolution, while at Atos and Panzani, she managed support tickets effectively, achieving high customer satisfaction rates. Her proficiency with CRM tools like Zendesk, HubSpot, and Freshdesk, alongside her knowledge of e-commerce platforms such as Shopify, underscores her capability in support and order management. Her commitment and seamless collaboration with logistics and technical teams highlight her adaptability and problem-solving acumen.