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Rachel A. — Junior Customer Service Representative from Philippines

Rachel A.

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rachel G. is a Psychology graduate from the University of The Visayas, who has accumulated diverse experience across back-office support, data analysis, customer service, and talent acquisition. At Alfa Business Outsourcing, she excelled in work order dispatching and coordination, ensuring timely service delivery by working closely with field technicians and internal teams. Her role involved detail-oriented tasks like reviewing invoices and technician submissions for accuracy. In her stint as a Talent Acquisition Intern at Wipro, Rachel was instrumental in candidate screening, coordinating interviews, and maintaining recruitment records. As a Customer Service Representative at Foundever, she efficiently managed customer support via email and chat, utilizing her strong communication skills to ensure high levels of customer satisfaction. Her responsibilities as a Data Analyst at Office Partners 360 involved data validation and auditing, supporting vendor bidding and procurement. Rachel is recognized for her adaptability and quick learning in structured and dynamic environments.

Experience

  • Back-Office Support

    Alfa Business Outsourcing · 2025 — 2026
    Dispatched work orders to technicians and managed scheduling to ensure efficient service delivery. Worked with internal teams to enhance operational efficiency. Reviewed invoices and technician submissions for accuracy, and verified all required documentation before processing.
  • Talent Acquisition Intern

    Wipro · 2024 — 2024
    Contributed to candidate sourcing and performed resume screening. Managed scheduling for interviews and recruitment activities while supporting the hiring process. Updated candidate records and maintained recruitment trackers, and communicated with candidates regarding their interview schedules.
  • Customer Service Representative

    Foundever · 2021 — 2023
    Delivered customer support via email and chat while addressing inquiries and resolving issues effectively. Ensured customer satisfaction through accurate and focused solutions, employing strong communication, problem-solving, and multitasking skills in a dynamic environment.
  • Data Analyst

    Office Partners 360 · 2023 — 2023
    Performed data validation and audits to secure accuracy and completeness of records. Reviewed vendor submissions and assessed their requirements, while assisting in vendor bidding and procurement processes.

Skills & Expertise

Education

  • Bachelor of Science in Psychology
    University of The Visayas · 2020 — 2025

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