Rachel D.

Rachel D. is an experienced professional within the insurance industry, prominently known for her role as a customer service expert and quality supervisor at United Healthcare. She holds a Bachelor's Degree and has demonstrated a strong command of both English and Spanish, enhancing her ability to serve a diverse customer base. With nearly five years dedicated to the insurance sector, Rachel has honed her skills in managing inbound calls, submitting prior authorizations, checking medical and pharmacy claims, and arranging medical appointments. Her expertise includes guiding members to suitable providers while safeguarding their information. Previously, she served at Foundever Colombia as a Quality Analyst and Quality Lead/Supervisor, where she developed spreadsheet management and project formulation skills, adeptly leading short-term projects and adapting to changes with resilience.