Rachel A.
Senior Financial Operations Specialist
Open to offersNew to PlatformAbout
Rachel Ann A. C. is a seasoned Payment, Finance & Operations Specialist from Cavite, Philippines, with over eight years of expertise in financial operations and vendor management within multinational and telecommunications sectors. Her professional journey includes a pivotal role as a Payment & Channel Management Officer III at Smart Communications Inc., where she executed payment operations and complex financial reconciliations with impeccable accuracy. Rachel is renowned for her ability to maintain 99%+ SLA compliance and exceptional prowess in resolving chargebacks and billing disputes. She has successfully led nationwide POS support operations and coordinated system migrations with zero data loss. Previously, at Procter & Gamble, she worked on complex compensation processing, ensuring global compliance and accuracy. Her education in Business Management with a marketing focus from Cavite State University, complemented by an online course in Marketing Automation, underscores her commitment to staying at the forefront of industry trends. Rachel is proficient in using tools like Jira, ERP & SaaS platforms, and has developed strong cross-functional collaboration skills to enhance operational efficiency.
Experience
PAYMENT & CHANNEL MANAGEMENT OFFICER III
Smart Communications Inc. · 2018 — 2025Managed comprehensive payment operations and conducted complex financial reconciliations between external settlement reports and internal systems to maintain payment accuracy and data integrity while ensuring high SLA compliance. Led nationwide POS support initiatives, working with regional teams to troubleshoot system issues and facilitate the launch of new payment solutions. Handled significant billing escalations with effective use of ticketing tools, achieving notable resolution success through communication and analysis. Coordinated migration efforts from legacy systems to digital payment platforms, safeguarding data accuracy during transitions. Improved processes through collaboration with Finance and IT to address payment gateway challenges and create standard operating procedures.ACCOUNTING STAFF
Auto Cars Direct Assistance Corp. · 2018 — 2018Managed monthly monitoring of accounts and processed invoices, assuring complete accuracy in accounting and reconciliation for high-value accounts.F&A EXPAT, BENEFITS AND HOST
Procter & Gamble · 2017 — 2017Worked with global stakeholders to accurately process complex compensation and benefits, ensuring compliance with internal policies.
Skills & Expertise
Education
- Bachelor of Science in Business Management Major in MarketingCavite State University · 2013 — 2017