Rachel A.
Senior Financial Operations Specialist
Actively lookingNew to PlatformLanguages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
Rachel Ann A. Cagbay with more than 8 years of solid background in multinational corporate operations, I help business owners manage their finance workflows, billing systems, and daily operations smoothly. My track record includes handling global compliance at Procter & Gamble and managing critical payment systems at Smart Communications.
What I bring to your team:
- Financial & Billing Operations: Exceptional skills in resolving billing discrepancies, handling disputes, and tracking accounts.
- Project & Tool Management: Expert user of Jira, ERP, and SaaS platforms to track and optimize business tasks.
- Growth-Minded Support: Knowledgeable in Marketing Automation and customer journey mapping to help streamline your client tracking.
I work with efficiency, high attention to detail, and a commitment to keeping your business operations running flawlessly. Ready to support your business goals immediately.
Experience
PAYMENT & CHANNEL MANAGEMENT OFFICER III
Smart Communications Inc. · 2018 — 2025Managed comprehensive payment operations and conducted complex financial reconciliations between external settlement reports and internal systems to maintain payment accuracy and data integrity while ensuring high SLA compliance. Led nationwide POS support initiatives, working with regional teams to troubleshoot system issues and facilitate the launch of new payment solutions. Handled significant billing escalations with effective use of ticketing tools, achieving notable resolution success through communication and analysis. Coordinated migration efforts from legacy systems to digital payment platforms, safeguarding data accuracy during transitions. Improved processes through collaboration with Finance and IT to address payment gateway challenges and create standard operating procedures.ACCOUNTING STAFF
Auto Cars Direct Assistance Corp. · 2018 — 2018Managed monthly monitoring of accounts and processed invoices, assuring complete accuracy in accounting and reconciliation for high-value accounts.F&A EXPAT, BENEFITS AND HOST
Procter & Gamble · 2017 — 2017Worked with global stakeholders to accurately process complex compensation and benefits, ensuring compliance with internal policies.
Skills & Expertise
Education
- Bachelor of Science in Business Management Major in MarketingCavite State University · 2013 — 2017