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Rachel J. — Mid-Level Customer Service Specialist from Colombia

Rachel J.

Mid-Level Customer Service Specialist

Colombia 1-2 years
Open to offersNew to Platform
Languages
English
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About

Rachel J. is a dedicated and compassionate Client Support Specialist with over six years of experience in hospitality, front desk operations, and client support. She has effectively built positive relationships through active listening, empathy, and clear communication. Rachel's expertise includes assisting clients from diverse backgrounds while maintaining professionalism, confidentiality, and a high standard of service. Currently, she serves as an Online Psychic Advisor at Nebula Advisot, where she provides thoughtful guidance and emotional support through online chat in a safe and welcoming environment. Her previous roles include working as a receptionist in both clinics and hotels, where she managed front desk operations, handled inquiries, maintained confidentiality, processed payments, and ensured guest satisfaction. Rachel's strong abilities in multitasking, client communication, time management, and problem-solving further enhance her professional profile in the service industry.

Experience

  • Online Psychic Advisor

    Nebula Advisor · 2025 — Present
    Provided personal guidance and chat support, resolved customer issues, delivered timely and accurate assistance, and offered solutions and recommendations to meet customer satisfaction targets.
  • Receptionist

    Hotel · 2020 — 2021
    Processed guest check-in and check-out, addressed guest inquiries and requests, and managed billing and payment processes.
  • Receptionist

    Clinic · 2014 — 2019
    Managed front desk operations, handled patient inquiries while maintaining confidentiality, processed billing and payments, and greeted patients upon check-in and check-out.

Skills & Expertise

Education

  • High School
    STI College · 2014 — 2019

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