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Rachel J. — Senior Administrative Support Specialist from Philippines

Rachel J.

Senior Administrative Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Rachel J. is an accomplished Administrative Assistant and Documentation Specialist with over a decade of expertise in supporting client relations, documentation management, and records administration. Based in Calamba, Philippines, she has excelled in providing reliable administrative support, maintaining accurate databases, and ensuring compliance with established procedures. Her extensive freelance experience as a Virtual Assistant included managing client communications, performing data reviews, and maintaining CRM systems for seamless operational workflows. At Sealanes Marine Services, Inc., she effectively handled crew deployment records, visa processing, and compliance requirements. Prior to this, Rachel was a Travel Insurance Specialist at Malayan Insurance Company, where she assisted customers with policy inquiries and maintained customer records. Rachel holds a Bachelor of Science in Hospitality & Restaurant Management from the University of Perpetual Help System Laguna and has advanced proficiency in English, verified by her C1 certification. She is adept in Google Workspace, Microsoft Office, and CRM systems, making her a valuable asset in remote and collaborative environments.

Experience

  • Virtual Assistant | Data Entry & Admin Support

    Freelance · 2025 — 2026
    Engaged with both prospective and existing clients through various channels such as phone, email, and chat, while maintaining thorough records and documentation. Conducted follow-up outreach to ensure ongoing client communication and scheduled appointments effectively. Managed lead tracking and administrative documentation, while providing professional customer support and responding to inquiries. Ensured data accuracy by maintaining records using spreadsheets and CRM systems, performing data entry, and conducting quality checks.
  • Documentation & Compliance Assistant

    SEALANES MARINE SERVICES, INC. · 2013 — 2019
    Oversaw seafarer deployment records and ensured accurate employee data within the Crew Management System (CMS). Updated crew status, deployment schedules, and compliance requirements in the CMS database. Verified various documentation such as passports, visas, and medical certificates before crew mobilization. Processed visa applications and monitored regulatory compliance for international crew deployment. Engaged with account officers and agencies regarding documentation requirements while conducting quality checks to ensure adherence to client and government standards.
  • Travel Insurance Specialist

    MALAYAN INSURANCE COMPANY · 2012 — 2013
    Provided assistance to customers regarding travel insurance inquiries and documentation needs. Ensured the accuracy and completeness of processed insurance documents by reviewing them thoroughly. Maintained and updated customer records in internal systems while delivering timely and professional support.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality & Restaurant Management
    University of Perpetual Help System Laguna · 2008 — 2012

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