Rachel P.
Junior Back-Office Operations Specialist
Open to offersNew to PlatformAbout
Rachel P., a dedicated Customer Service Representative at Teleperformance, has gained significant expertise in handling customer inquiries and maintaining community standards from 2022 to 2026. Her experience extends to roles such as a Social Media Moderator, where she demonstrated proficiency in enforcing community rules and responding to user queries to generate a friendly online environment. Additionally, in platform governance, she efficiently managed complex user appeals and escalations, ensuring equitable resolutions in line with Service Level Agreements. With a strong background as a Registrar at Better One Driving School, where she oversaw class enrollments and safeguarded student data, Rachel hones skills in time management, communication, and problem-solving. Her technical ability in computer skills further underscores her contribution to back-office operations and workflow optimization.
Experience
Customer Service Representative
Teleperformance · 2022 — 2026Moderated social media activities by reviewing user comments, enforcing community guidelines, and addressing user inquiries. Created and uploaded banners with landing pages to ensure timely brand visibility. Managed intricate user appeals and policy escalations efficiently, achieving resolutions in line with established SLAs.Registrar
Better One Driving School · 2018 — 2019Oversaw the enrollment process for driving classes and managed student registration systems while ensuring the confidentiality and security of all student information.
Skills & Expertise
Education
- Degree not specifiedManito National High School · 2009 — 2010
- Degree not specifiedManito Central School · 2005 — 2006
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