Rachelle C.
Mid-Level Technical Support Supervisor
Open to offersNew to PlatformAbout
Rachelle E. is a seasoned professional with experience in healthcare administration, customer support, and operations across companies such as ZipLiens, SAGILITY Philippines, Hinduja Global Solutions, and Rustans Coffee Corporation. As a Billing Specialist at ZipLiens in the U.S. healthcare industry, she managed medical billing, performed claims analysis, and negotiated lien reductions, ensuring compliance with legal standards including HIPAA and HITECH. At SAGILITY, she led technical support teams, coordinated workforce schedules, oversaw quality control, and drove process improvements. Her earlier roles in customer service and training further showcase her ability to resolve issues and facilitate skill development. Rachelle is proficient in platforms such as DrChrono and Practice Fusion, and is well-versed in document preparation and remote team collaboration within healthcare and customer service environments.
Experience
Billing Specialist
ZipLiens · 2023 — 2026Reviewed and verified lien documents for compliance and accuracy. Analyzed medical statements, insurance claims, and billing records to identify discrepancies. Negotiated lien reductions with healthcare providers, insurance companies, and government agencies. Drafted and managed correspondence including counteroffers and settlement proposals. Maintained detailed records of lien status and negotiation outcomes, ensuring timely resolution aligned with payment timelines.Supervisor
SAGILITY Philippines · 2020 — 2023Led and mentored the Technical Support team while facilitating internal customer relations. Assisted colleagues in need of help and communicated new procedures and goals. Monitored queues and daily objectives, conducting quality control to minimize errors. Managed attendance records and escalated employee concerns to HR and management. Coordinated with departments regarding team schedules and work procedures to optimize workflow.Team Point of Contact
Hinduja Global Solutions · 2019 — 2020Managed day-to-day communications and addressed issues promptly within the platform. Oversaw attendance management and handled high-level support escalations effectively.Resolution Specialist
Hinduja Global Solutions · 2019 — 2020Provided resolutions and managed supervisory calls while escalating claim issues to mitigate complaints. Supported Team Leaders in calibrating product standards and sent monthly escalation reports.Subject Matter Expert
Hinduja Global Solutions · 2017 — 2017Ensured exceptional customer service, focusing on First Call Resolution. Aided in training newly hired agents and consolidated team issues for coaching purposes.Customer Service Advocate
Hinduja Global Solutions · 2016 — 2017Handled inbound calls concerning members' health care plans, serving as a single point of contact for providers. Explained benefits and responsibilities while maintaining accuracy and integrity in navigating the healthcare system.Customer Service Representative
Expert Global Solutions · 2014 — 2016Served as a liaison between healthcare providers and clients through inbound calls. Determined actions to resolve inquiries and adhered to guidelines for provider and member protection.Barista Trainer
Rustans Coffee Corporation (Starbucks) · 2011 — 2014Designed and delivered training programs for baristas focused on coffee preparation and customer service. Conducted hands-on workshops and evaluated performance to support skill development. Maintained coffee equipment and ensured brand standards were met.
Skills & Expertise
Education
- Bachelor of Science: Hotel and Restaurant ManagementUniversity of Cebu - Banilad Campus · — — 2010
Interested in this professional?
Sign in as an employer to save this profile or invite Rachelle C. to a job.
Sign in as an employer