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Rachelle R. — Junior Customer Service Representative from Philippines

Rachelle R.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rachelle R. is a dedicated professional with a background in Customer Service and Technical Support. She gained her degree in Human Resource Development Management from the Universidad de Manila, reflecting her commitment to organizational effectiveness. Having worked in customer-centric roles at Alorica and EIN Plus LLC, Rachelle honed her skills in addressing client needs efficiently and effectively. Her tenure at McDonald's as a Service Crew member further solidified her ability to work under pressure and in team environments. In addition to her on-the-job training at the Bureau of Internal Revenue, she expanded her technical capabilities with a role at Concentrix, where she provided technical support. Fluent in both Filipino and English, Rachelle is quick to learn and adaptable in various professional settings, with strong verbal communication skills. Her active participation in seminars like "Employee Engagement Through Digital Transformation" underscores her dedication to continuous learning and development.

Experience

  • Customer Service Representative

    EIN Plus LLC · 2025 — 2025
    Addressed customer requests and processed transactions efficiently.
  • Technical support

    Concentrix · 2023 — 2024
    Delivered technical assistance to customers and facilitated issue resolution.
  • On-the-job Training

    Bureau of Internal Revenue · 2023 — 2023
    Participated in training sessions that focused on tax regulations and customer service operations.
  • Customer Service Representative

    Alorica · 2022 — 2022
    Handled customer inquiries and provided support to resolve issues.
  • Service Crew

    McDonald’s · 2019 — 2021
    Provided customer service and managed food preparation tasks to maintain operational efficiency.
  • Student Assistant (OJT)

    Universidad De Manila · 2019 — 2019
    Assisted in various administrative tasks to support departmental functions.

Skills & Expertise

Education

  • Bachelor of Human Resource Development Management
    Universidad de Manila · 2019 — 2023
  • Senior High School Accountancy, Business, and Management
    Universidad de Manila · 2017 — 2019
  • Junior High School
    Ramon Avancena High School · 2013 — 2017
  • Primary Education
    Lamot II Elementary School ( Annex) · 2007 — 2013

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