Rachid C.
Mid-Level Search Quality Evaluator
Open to offersNew to PlatformAbout
Rachid C. is a seasoned Search Quality Evaluator with extensive experience encompassing social media, Google Workspace, and sales. At TELUS Digital, he has excelled as an Expert Rater, evaluating Google search results to enhance ranking algorithms by focusing on user intent and content relevance. His role requires strict adherence to Google's Search Quality Evaluator Guidelines, highlighting his strong analytical skills and precision in content evaluation. Earlier, Rachid worked as a Senior Content Reviewer and Quality Analyst for Google accounts, where he executed risk assessments, ensured KPI alignment, and improved policy compliance through corrective action planning. His proficiency in Google Analytics and communication is complemented by fluency in English, French, and Arabic, enabling him to thrive in multicultural and fast-paced environments.
Experience
Expert Rater (Search Quality Evaluator)
TELUS Digital · 2025 — PresentEvaluated Google search results to assess user intent, relevance, and content quality according to Google’s Search Quality Evaluator Guidelines. Provided comprehensive feedback on the quality of search results, aiding enhancements to Google’s ranking algorithms. Conducted analysis of various content types for accuracy and utility while working independently to meet established productivity and quality benchmarks. Maintained confidentiality and adhered to project guidelines.Senior Quality Analyst
null · 2017 — 2025Oversaw that agreed-upon KPIs were met with clients. Conducted sampling to pinpoint potential policy violations and devised action plans to prevent future discrepancies. Delivered weekly business reviews to operations and clients, and performed risk assessments to forecast trends. Engaged in trend analysis and policy updates during cross-vendor meetings. Facilitated certification processes for new hires and organized monthly quality discussions for the team, as well as prepared the monthly quality bonus for sharing with operations.Online Content Moderator
null · 2019 — 2022Assessed online social media, website content, and advertising materials to ensure compliance with client guidelines. Reported violations of client policies through internal channels and maintained high quality standards for all reviewed cases.Senior Content Reviewer
null · 2016 — 2017Ensured comprehensive analysis and evaluation of content as per client guidelines. This role enhanced attention to detail and language skills, while fostering collaborative work.Intern - Warehouse Worker
AUTOHALL · 2015 — 2016Performed tasks related to warehouse operations.
Skills & Expertise
Education
- Baccalauréat in Life and Earth SciencesMajorel
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