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Rafael B. — Mid-Level Technical Support Specialist from Philippines

Rafael B.

Mid-Level Technical Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Rafael B. M. is an accomplished technical support specialist and mechanical technician with extensive experience spanning over two decades across various industries, including aviation maintenance, customer service, and operations management. Throughout his career, he has demonstrated a robust skill set in handling HVAC systems, machining, and implementing safety protocols. Rafael excels in providing technical support and enhancing customer service experiences, proving adept at optimizing operational efficiencies across sectors. His role as a Virtual Assistant involves managing patient records and maintaining HIPAA compliance, while his tenure as a Merchant Support Advisor at Shopify highlighted his ability to assist merchants with technical challenges to optimize their online storefronts. Previously, as an Operations Manager at First Zulu Electro-Mechanical Repair & Trading Corporation, Rafael oversaw critical mechanical projects, procurement processes, and led safety initiatives. His background is further enriched by various leadership roles within aviation academia and numerous technical certifications, including Solar Training and Machining.

Experience

  • Virtual Assistant (Part time)

    null · 2025 — Present
    Conducts daily patient pre-charting by reviewing scheduled patient lists and updating health records with recent lab results and weight/BMI changes, while ensuring the accuracy of demographics and past visit notes to support continuity of care.

  • Merchant Support Advisor

    24/7 Intouch CX Philippines Inc. · 2025 — 2025
    Delivers comprehensive customer support to merchants through live chat, email, and phone by addressing inquiries and troubleshooting store-related issues, while also assisting new merchants with setup and education on best practices for Shopify.

  • Customer Happiness Email Support Representative

    Ibex Global Solutions (Philippines) Inc. · 2024 — 2024
    Addresses print issues and provides technical assistance to users through friendly and accurate responses, while representing Canva's values in all customer interactions.

  • Operations Manager

    First Zulu Electro-Mechanical Repair & Trading Corporation · 2021 — 2024
    Initiates sales meetings to discuss mechanical works with potential clients and prepares price quotations, scope of work, and other documentation based on client requirements; supervises projects related to HVAC, refrigeration, and fire protection system installations.

  • Technical Supervisor | Sales and Service

    Lock N Metal Stitch Corporation · 2018 — 2020
    Communicates with customers to address inquiries and procurement needs for new projects, while conducting product and service presentations to facilitate understanding of the company's technology.

  • Technical Support/Customer Service Representative

    Sykes Enterprises, Inc. · 2018 — 2018
    Provides assistance to users of Google’s Project Fi telecom service by troubleshooting issues and offering expert recommendations to enhance their overall experience.

  • Customer Care Representative

    Alta Resources · 2017 — 2017
    Assists applicants in the creation of medical and dental insurance accounts.

  • Customer Service Representative

    ePerformax Contact Centers & BPO · 2016 — 2017
    Provides support to eBay members with inquiries about services and resolves issues related to lost packages and damaged items.

  • Customer Service Representative

    Sutherland Global Services · 2015 — 2016
    Handles general inquiries, transaction queries, and billing issues for PayPal customers, while educating them about money transfers and addressing fraud concerns.

  • Technical Consultant (Level 1)

    Teleperformance Philippines Corporation · 2014 — 2015
    Performs initial troubleshooting for Telstra Bigpond ADSL and Wireless Broadband customers and prepares reports for escalation of complex issues.

  • Customer Service Representative – Billing and General Inquiry

    Convergys Philippines Corporation · 2013 — 2014
    Handles billing inquiries and payments for DirecTV customers while performing basic troubleshooting and responding to general inquiries about programming and services.

  • HVAC Technician

    Abdullatif Al-Arfaj Brothers Holdings Co./Saudi Aircon · 2007 — 2011
    Prepares and assembles air conditioning components and ducting, fabricates fittings on-site when necessary, and operates lifting equipment such as cranes and forklifts.

  • Machinist

    SDC Mind Toolings Company (Jeramil Technologies) · 2005 — 2007
    Analyzes drawings prior to work commencement and fabricates metal and non-metal components to specified tolerances.

  • Forklift Operator (EMS)

    Takata Philippines Corporation · 2005 — 2005
    Maintains environmental standards by properly segregating production waste for shipment and ensures forklift safety and maintenance.

Skills & Expertise

Architectural ServicesProduct DesignSales SupportTechnical Support SpecialistCustomer ServiceProject Management

Education

  • Flight Operation Officer / Private Pilot Ground Course
    Technoair Corporation/Sapphire International Aviation Academy · 2014 — 2014
  • Aviation Maintenance Technology
    Jocson College Inc./Sapphire International Aviation Academy · 2012 — 2013
  • Aviation Maintenance Technology
    Perpetual-Sapphire School of Aviation · 2011 — 2012
  • Mechanical Technology
    Don Bosco Manpower Training Department · 1997 — 1998

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