Rafael S.

Rafael S. is a detail-oriented administrative and BPO professional with nearly four years of extensive experience in operational, administrative, and employee engagement roles. Throughout his career, Rafael has demonstrated his expertise by advancing from a Non-Voice Agent to a Voice Account and eventually earning promotions to Account Manager and Engagement Officer. He has developed strong capabilities in customer service, facilities coordination, employee engagement, and administrative support. Rafael holds a Bachelor's degree in Technical Vocational Teacher Education with honors, majoring in Welding and Fabrication Technology. He began his career ensuring accuracy and compliance in non-voice customer service roles, then transitioned to managing client interactions as an Account Manager. As an Engagement Officer, he successfully planned and executed programs that foster a positive workplace culture. Rafael is recognized for his proficiency in Microsoft Office Suite and his ability to prepare detailed reports, manage client relationships, and lead training and facilitation efforts.