Raff J.

Raff Justine V. is an experienced Virtual Assistant with a background in benefits administration, customer support, and compliance-related processes across industries such as finance, employee benefits, travel, and identity protection. In recent roles with BruntWork and EXL, Raff Justine V. managed confidential documentation, handled inbound and outbound client communications regarding signatures, documents, payments, and provided detailed guidance on US-based benefits processes including short-term disability and FMLA applications. With prior experience as a Travel Ambassador at Sykes and an Identity Protection Agent at Qualfon, they have demonstrated strong Microsoft Office proficiency, advanced document handling, and the ability to operate in deadline-driven environments. Their responsibilities have included client support, quality checks, and facilitating secure transactions, emphasizing careful tracking of missing requirements and clear, professional communication.