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Ragde M. — Mid-Level IT Field Engineer from Philippines

Ragde M.

Mid-Level IT Field Engineer

Philippines 6+ years
Open to offersNew to Platform
Languages
Tagalog
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About

Ragde E. M. is an experienced Field Engineer and IT Officer with a robust background in supporting technology for restaurant operations, specifically specializing in Point-of-Sale (POS) systems. He possesses extensive expertise in hardware and software installation, network troubleshooting, and POS deployment across multiple locations. His skill set includes configuring and maintaining POS systems such as Main POS, Order Entry POS, and the Bump System. Ragde is proficient in deploying POS applications like Everest8 and Timekeeping and adept at providing IT asset management services. His role at Shakey's Pizza Asia Ventures Inc. involves coordinating IT operations, managing invoice printers, and ensuring compliance with BIR documentation requirements. Ragde's earlier positions with EPMPC and United Alpha One Solution included troubleshooting store IT equipment and providing preventive maintenance and technical support. His career began with hands-on maintenance roles, further cementing his skills in critical IT functions.

Experience

  • Field Engineer / IT Officer 1

    Shakey’s Pizza Asia Ventures Inc. (SPAVI) · 2022 — Present
    Delivered both on-site and remote technical support for IT and POS operations at designated locations. Installed and configured POS workstations, order entry terminals, and bump systems. Diagnosed and resolved network issues (LAN/Wi-Fi), coordinating with mall or ISP for connectivity matters. Conducted maintenance and repairs on invoice printers and other IT peripherals as necessary. Monitored and managed IT assets, replacements, and the status of store equipment.
  • System Engineer / Field Engineer

    EPMPC (3rd Party IT Department for SPAVI) · 2015 — 2019
    Oversaw the installation, configuration, and troubleshooting of POS systems and store IT equipment. Provided support for various POS applications including Everest8, Timekeeping, SISV2, and Financial Module. Engaged in preventive maintenance and created technical documentation for store deployments. Assisted in tracking IT assets and coordinated repairs along with replacements.
  • System Engineer / Field Engineer

    United Alpha One Solution (3rd Party IT Department for IFFSI) · 2012 — 2015
    Facilitated store rollouts, ensuring correct installation and operation of POS systems. Identified and resolved hardware and software issues while executing corrective and preventive maintenance. Supported the setup of networks and basic configurations for store connectivity.
  • Computer Maintenance / Computer Technician

    Nethub 09 Inc. · 2009 — 2012
    Conducted troubleshooting and repair tasks for desktop hardware and peripherals. Assisted with software installation and addressed basic network connectivity issues.
  • Computer Maintenance / Computer Technician

    United Alpha One Solution · 2009 — 2009
    Delivered technical support and maintenance for deployed computer equipment.
  • Computer Maintenance / Computer Technician / Offset Assistant Operator

    JQS Business Prints · 2008 — 2009
    Maintained shop computers and provided support for basic troubleshooting needs. Contributed to production operations while working as an Offset Assistant Operator.
  • Production Operator

    House Technology Industries Pte. Ltd. · 2007 — 2007
    Engaged in production operations.
  • Computer Maintenance / Computer Technician / Offset Assistant Operator

    JQS Business Prints · 2005 — 2006
    Supported computer maintenance and troubleshooting for technical issues while also assisting in offset printing operations.
  • Security Guard / Maintenance

    SOSF Security Agency · 2004 — 2005
    Performed security duties and maintenance tasks.
  • Computer Maintenance / Computer Technician

    Daylight Cyber Café · 2002 — 2002
    Handled computer maintenance and troubleshooting tasks.

Skills & Expertise

Education

  • Industrial Computer Technician / Industrial Electronics Technician
    Capitol Institute of Technology, Bacolod City · 1998 — 2002
  • High School Diploma
    Victorias National High School, Victorias City, Negros Occidental · 1997 — 1998
  • Elementary School Diploma
    Estado Elementary School, Brgy. Estado, Victorias City, Negros Occidental · 1993 — 1994

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