rahul T.
Mid-Level Operations Manager BFSI
Open to offersNew to PlatformAbout
Rahul T. is a highly experienced Operation Manager at Genpact, Noida, specializing in the BFSI sector, particularly in P&C Insurance, Life Insurance policy administration, and Banking back-office operations. His vast industry expertise spans two decades, significantly contributing to operational excellence and strategic transitions. Notably proficient in process improvement, Rahul enhanced process accuracy from 92% to 98% and delivered a UiPath Orchestrator-based automation project that boosted operational efficiency by 75%. His leadership qualities are demonstrated by effectively managing diverse teams of 48–52 FTEs, achieving a record 0% attrition rate over two years. As a trusted advisor, he has adeptly handled global stakeholder management, translating complex challenges into actionable strategies. Rahul's career highlights include maintaining a 100% Accuracy SLA and earning a 100% score in employee feedback surveys. His work is underpinned by certifications such as Lean, Green Belt, AINS 21, and AIC 101.
Experience
Operation Manager
Genpact · 2023 — PresentManaged the transition of two processes across USA and APAC without any downtime. Led solution validation discussions with onshore teams. Designed processes from the ground up and created comprehensive process maps from Level 1 to Level 5. Developed standard operating procedures, planned knowledge transfers, and determined shift timings. Oversaw hiring activities, including requirements submission, profile screening, and interview initiation. Finalized learning paths and organized training logistics while ensuring disciplinary adherence. Delivered efficiency improvements through the implementation of RPA and automated workflows. Conducted regular meetings and addressed team concerns to ensure quality service delivery within SLAs. Proactively engaged in continuous improvement initiatives and managed client escalations and communications.Domain Trainee
Genpact · 2018 — 2023Supported post-policy placement activities for US Insurance Brokerage, including billing, endorsements, and renewals across all lines of business while maintaining accuracy and turnaround time. Assisted internal and onshore teams in validating policy schedules and terms. Coordinated with brokers and carriers to address discrepancies. Gained comprehensive knowledge of policy post-placement lifecycle and contributed to P&C claims operations through documentation and data validation.Process Developer
Genpact · 2010 — 2018Delivered reporting activities related to SLAs and accuracy at the process level. Managed daily task allocations and prioritizations, while performing quality checks on processing to provide feedback. Created and maintained productivity trackers in MS-Excel. Acted as a Subject Matter Expert in the transition and training of new data management processes. Engaged in weekly and monthly process reviews, coaching team members to enhance their performance.Process Associate
Genpact · 2006 — 2010Validated and executed commission payments in brokers' accounts, consistently meeting SLA and quality benchmarks in a dynamic banking environment. Processed mortgage loans with 100% accuracy within an hour.
Skills & Expertise
Education
- GraduationDelhi University
- 12thCBSE
- 10thCBSE
Interested in this professional?
Sign in as an employer to save this profile or invite rahul T. to a job.
Sign in as an employer