Rahul P.

Rahul P. is a seasoned Technical Support Engineer with nearly six years of experience supporting and maintaining business-critical applications for B2B ISP clients in the technology and telecommunications industries. At Height8 Technologies, Rahul delivers L2 application support for OSS/BSS and Billing systems, ensuring operational continuity and client satisfaction. His responsibilities include executing SQL and T-SQL queries for data analysis, conducting API validation and issue resolution with Postman, monitoring applications, analyzing logs, and performing root cause analysis. Rahul has a strong grasp of SaaS environments, ITIL methodologies, and is proficient in client communications through multiple channels. He is skilled in API integration, basic software testing, and utilizes ticketing tools to manage support incidents within production environments.